VEXEN Privacy Policy
Last updated: August 2026
VEXEN is committed to protecting your privacy and personal information. This policy explains what information we collect when you use our website, contact us or enquire about our services, why we use it and your rights.
Information we collect
We may collect information including your:
Name
Telephone number and email address
Vehicle registration
Vehicle make, model and year
Details of the services you're interested in
Enquiry, booking and correspondence information
Payment/transaction information where applicable
Technical website information such as IP address, device/browser information and website usage where applicable
How we use your information
We may use your information to respond to enquiries, check vehicle compatibility, provide quotations, arrange bookings, provide requested services, maintain appropriate customer records, process payments, deal with queries or complaints and meet legal/accounting obligations.
We may also use website information to understand how our website is used and improve our services where permitted.
Our lawful basis
Depending on why we are processing your information, we may rely upon:
Contract — where information is required to provide a quotation, booking or service you have requested.
Legal obligation — where information must be processed or retained to meet legal, tax or accounting requirements.
Legitimate interests — where reasonably necessary to operate and protect VEXEN, respond to customers and maintain appropriate business records.
Consent — where your consent is required, including certain marketing or non-essential website technologies.
Sharing your information
VEXEN does not sell your personal information.
Where necessary, information may be processed or shared with trusted providers that help us operate our business, such as our website/hosting provider, payment providers, accounting services, IT/software providers and professional advisers.
Information may also be disclosed where required by law.
How long we keep information
We only retain personal information for as long as reasonably necessary for the purpose it was collected, including providing services, maintaining appropriate business records and meeting legal, accounting or dispute-resolution requirements.
Where we don't have a fixed retention period, we determine it according to the nature of the information, why it was collected and any applicable legal or business requirements.
Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or loss.
Cookies
VEXEN.UK may use cookies and similar technologies required for the website to function and, where enabled, to understand how visitors use the website.
Where non-essential cookies require consent, visitors will be given an appropriate choice before those cookies are used. The ICO states that non-essential cookies generally require the user's agreement. �
Further information can be found in our Cookie Policy.
External links
Our website may contain links to other websites, including RHS Performance and social-media platforms.
Once you leave VEXEN.UK, those websites operate under their own privacy practices and VEXEN is not responsible for how independent third-party websites process your information.
Your rights
Depending on the circumstances, UK data-protection law gives you rights including requesting access to your information, correcting inaccurate information, requesting deletion or restriction in certain circumstances, objecting to certain processing and withdrawing consent where processing is based upon consent.
If you would like to exercise your rights, contact VEXEN using the contact details on our website.
You also have the right to raise a concern with the UK's data-protection regulator, the Information Commissioner's Office (ICO)�.
Changes to this policy
VEXEN may update this Privacy Policy periodically to reflect changes to our website, services or legal requirements. The latest version will always be published on VEXEN.UK.
Contact
VEXEN
Performance • Coding • Retrofits
Stoke-on-Trent, United Kingdom
Facebook & Instagram: @VEXENLTD