Privacy Policy

Who we are

VEXEN LTD ("VEXEN", "we") is the data controller for this website. Our address is Unit 15 Fenpark Industrial Estate, Fenton, Stoke-on-Trent ST4 3JP, and you can reach us at Vexenltd@hotmail.com or on 07927 860502.

The contact form

When you use the contact form we collect your name, your email address, your vehicle registration if you give it, and your message. The form is sent to us by email through Resend, an email delivery service, and we use the details only to reply to your enquiry, quote and arrange the work. We keep enquiries for as long as we need them to deal with your request and our business records, and then delete them.

To stop spam, the form uses Cloudflare Turnstile, which checks that a person is sending it, and a hidden field that automated senders fill in. Turnstile may process technical information such as your IP address and browser details for that check only.

The registration check

If you enter your registration in the reg box, Cloudflare Turnstile first checks that a person is searching, which may process technical information such as your IP address and browser details for that check only. We then send the registration to Vehicle Data Global (and, where it is switched on, the DVLA Vehicle Enquiry Service) to find the make, model and engine, then match it to our own vehicle figures. A registration on its own does not identify you to us. We keep the result of each look-up for 30 days so the same reg is not looked up twice, and we use your IP address briefly to limit how often the check can be used; it is not stored with the result. Your browser keeps the registration until you close the tab, so that it can be added to a WhatsApp message if you send us one from that car's pages; it reaches us only if you send that message.

WhatsApp, phone and email

If you message us on WhatsApp, call or email, we receive your number or address and whatever you send. WhatsApp is run by WhatsApp LLC under its own privacy policy. We use these details only to deal with your enquiry.

Page-view counting

We count page views with a cookie-free counter run by RankShark. It records only the page address, the referring page or site and any campaign tag in the link. It sets no cookies; your IP address is used only momentarily to block abuse and is never stored.

Google Analytics

On www.vexen.uk we use Google Analytics, loaded through Google Tag Manager, to understand how visitors use the site, such as which pages are viewed and how people arrived. Google sets cookies to do this and processes your IP address and device details under its own privacy policy. It starts only after you tap, scroll or press a key, or a few seconds after the page loads.

Hosting and cookies

This website is hosted by Cloudflare, which processes technical information such as IP addresses to deliver the site and protect it from attacks. Apart from Google Analytics (above), the site sets no advertising or tracking cookies.

Links to other sites

Links to Facebook, Instagram, TikTok and WhatsApp take you to services that run under their own privacy policies.

Your rights

Under UK data protection law you can ask for a copy of the information we hold about you, ask us to correct or delete it, object to or restrict how we use it, and withdraw any consent you have given. Email Vexenltd@hotmail.com or write to us at the address above. You can also complain to the Information Commissioner's Office (ico.org.uk).

Changes

We will update this policy when the website or the way we use information changes, and show the date of the latest version at the top.